Kraken 與 Bitstamp：比較這些加密貨幣交易所

Crypto exchanges play an important role in the wider ecosystem, providing a variety of liquid spot markets denominated in fiat and crypto. This allows for price discovery and enables traders to gain exposure to assets quickly and easily. Many cryptocurrency exchanges offer other ways to speculate on markets using derivatives such as perpetual futures contracts.

These are highly liquid and versatile and make up a considerable amount of overall trading volume worldwide. Exchanges also provide traders safe on and off-ramps for withdrawing and depositing fiat currencies.

Therefore, the platform you choose for investing is a critical decision that every trader should carefully consider. This article analyses where Kraken and Bitstamp differ, examining their products,fees, security, customer support and more.

Kraken 於 2011 年在美國成立，是加密貨幣業界最早成立且最具規模的品牌之一。交易所於 Bitcoin 推出後不足兩年便正式成立，憑藉對安全、營運透明度及優質用戶體驗的高度重視，贏得全球認可。

目前，Kraken 為超過 190 個國家的逾 1,500 萬名客戶提供服務。Kraken 的產品由面向個人投資者的旗艦 Kraken 平台，以至透過 Kraken Pro 平台及 Kraken Desktop app 為進階及機構交易者提供的強大一站式交易平台，涵蓋多個範疇。

Kraken 的機構服務套件涵蓋現貨、槓桿、期貨市場、質押及場外交易，服務合資格客戶。Kraken 亦透過 Kraken 學習中心 大力投資教育，支援新手及經驗豐富的交易者。

Kraken 總部位於懷俄明州，並透過定期發布 Proof of Reserves 強調其對問責的承諾。這項做法早於 2014 年便由 Kraken 引入業界。Kraken 亦是首間在 Bloomberg Terminal 上市的加密貨幣交易所，有助於連繫傳統金融與數位資產。

憑藉在美國、加拿大、英國、歐盟等主要市場取得的監管牌照，以及協助處理 Mt. Gox 債權人申索等案件的經驗，Kraken 建立了穩定並符合規例的營運聲譽，成為尋求安全且持久的加密貨幣交易所人士信賴的平台。

Established in 2011, Bitstamp is one of the world’s oldest crypto exchanges. It was founded by Nejc Kodric and Damijan Merlak during the early days of Bitcoin, and has since garnered a reputation for reliability, transparency and compliance. It was acquired by Robinhood in 2025.

Bitstamp caters to a broad audience of newcomers, professional traders and institutions alike with a capable spot offering on its desktop and mobile platforms. It supports 100+ cryptocurrencies and tokens for trading, earning and lending for select assets, as well as institutional services (e.g., custody, APIs, and an OTC desk).

The exchange is well-regarded, owing to its lengthy history and strong regulatory adherence (particularly in Europe). Its acquisition by Robinhood has further cemented its credibility among tradfi users and institutions, and it continues to serve as a compliant portal for users to on-ramp into crypto.

Bitstamp emphasizes straightforward functionality and interfaces over complex or high-risk trading products — as a result, it does not offer margin, derivatives or leveraged products, and its asset selection is relatively limited compared to competitor platforms. While this conservative approach might enhance its appeal for risk-averse users, Bitstamp may not appeal to traders seeking to deploy more advanced strategies.

Both Kraken and Bitstamp are among the most established cryptocurrency exchanges in the industry, both with a long record of operation and regulatory compliance.

However Kraken has a broader ecosystem with a more varied product offering, deeper liquidity, and a much wider asset choice including cryptocurrencies, stocks and ETFs.

Kraken 的生態系旨在支援各種交易風格及不同經驗程度的用戶。你可以透過簡潔易用的流動 app 隨時隨地進行交易，或使用 Kraken Pro 的進階工具，包括詳細圖表、自定義訂單類型及即時市場數據。

平台支援所有用戶進行現貨交易；符合資格的地區亦可進行槓桿交易（槓桿最高達 5 倍）及期貨合約（槓桿最高達 50 倍）。機構及高淨值客戶可以透過 Kraken 的場外交易櫃枱及 Kraken Prime 服務使用更多服務。

除交易外，Kraken 亦提供加密貨幣質押，涵蓋超過 21 種資產；獎勵最高可達 17% 年化收益率，實際數額視乎代幣及網絡狀況而定。你可以直接透過平台質押 以太坊（ETH）、Solana (SOL) 及 Cardano (ADA) 等資產，賺取被動收益。

Kraken 亦透過 Krak 支援全球數碼支付。這項功能讓你可以免交易手續費發送加密貨幣或現金。

2024 年，Kraken 推出建基於 Optimism 的 SuperChain 的 Ink Layer-2 網絡，為中心化交易所與熱門 DeFi 協議之間提供順暢的連接。

如果你希望加深金融知識，Kraken 學習中心提供各類教育資源，涵蓋由區塊鏈基礎至進階交易策略的內容。

Bitstamp offers a focused suite of trading tools designed around simplicity, liquidity, and regulatory compliance. The exchange supports spot trading for more than 85 digital assets across major fiat pairs, including USD, EUR, and GBP.

Traders can access the platform through its intuitive web interface, mobile app, or advanced Tradeview terminal offering charting and order management tools.

Bitstamp also provides staking for select assets such as Ethereum, institutional trading via Bitstamp Institutional, and API connectivity for automated and algorithmic trading.

Bitstamp offers API access, allowing users to access market data, place orders, manage their accounts programmatically, and integrate their services with the platform. The API is available for custom software, automated trading strategies, and applications that need to access market and account data.

While it lacks the broader features of crypto exchanges like Kraken, Bitstamp’s focus on regulated spot markets and simple onboarding has made it a solid choice for retail and institutional users.

Kraken offers an intuitive and cohesive experience for investors at any level, from first-time bitcoin buyers to API-savvy experts. With a strong focus on user experience, security and innovation, Kraken equips clients to trade confidently in a reliable and versatile environment.

Advanced tools, varied products and industry-leading features are all areas where Kraken manages to innovate without sacrificing regulatory standards and usability. This comes while still prioritizing transparency and client trust.

客戶可在 Kraken 使用超過 600 種加密貨幣，包括 Bitcoin (BTC) 和 XRP (XRP) 等主要加密貨幣，以及各種山寨幣，從迷因幣到流動性質押代幣，一應俱全。

你亦可直接在 Kraken 應用程式交易超過 11,000 隻免佣金 ETF 及股票。合資格地區的客戶亦可投資xStocks，即這些股票的代幣化版本。
Kraken 支援以 10 種主要法定貨幣提款及充值，讓全球客戶可以快速便捷地為帳戶存入資金。

支援的法定貨幣包括：

• USD（美元）

• CAD（加拿大元）

• GBP（英鎊）

• EUR（歐元）

• JPY（日圓）

• AUD（澳元）

• CHF（瑞士法郎）

• ARS（阿根廷披索）

• MXN（墨西哥披索）

• BRL（巴西雷亞爾）

Kraken 亦支援 15 種穩定幣，包括 Tether (USDT)、USDC 及 USDG。

Bitstamp only supports about 125 cryptocurrencies, including leading assets like BTC, ETH, XRP, and SOL, alongside a curated selection of stablecoins and altcoins.

With an asset list far smaller than that of Kraken, trading pairs are limited. This selective approach, combined with deep liquidity might appeal to traders who prioritize minimizing their exposure to higher risk tokens over sheer quantity.

Kraken offers access to hundreds of cryptocurrencies, frequently adding new listings and giving investors a broader range of assets and the opportunity for deeper diversification.

Bitstamp supports a far narrower selection of assets, which means fewer options for those looking to trade emerging projects or niche tokens.

Moreover, Kraken’s support of tokenised equities and ETFs via its xStocks offering, provides clients a pathway to both digital-asset and traditional-finance markets in a single platform.

For many users who prioritize flexibility and future-proofing their portfolio with both crypto and real-world assets, Kraken’s expansive and evolving asset list makes it the preferred choice over Bitstamp’s more streamlined, spot-only offering.

Kraken 的交易量分級手續費模式分層清晰且透明，兼顧專業交易者及一般投資者的需要。

掛單手續費由 0.25% 起，吃單手續費為 0.40%；高交易量的個人及機構亦可享有折扣。訂閱 Kraken+ 後，合資格客戶在每月交易量達到指定上限前，更可完全免除這些手續費。

大部分加密貨幣及法定貨幣充值均可免費，惟部分充值方式及特定資產可能例外。Kraken 亦透過在交易確認前顯示所有手續費，進一步提升透明度，讓客戶事先清楚了解相關手續費，避免面對高昂的意外費用。

Bitstamp applies a transparent maker-taker fee model that rewards higher trading volume without relying on exchange tokens or hidden discounts.

The standard rate starts at 0.40% for both makers and takers and drops to 0.30% once 30-day trading volume exceeds $10,000. Fees continue to decline across multiple tiers, with institutional clients accessing preferential pricing.

Crypto deposits are free, while fiat deposits through SEPA are typically free or low-cost. Withdrawal fees depend on the method — SEPA withdrawals, for instance, carry a €3 flat fee. This consistent, easy-to-read fee structure has helped Bitstamp maintain a reputation for transparency and fairness in a market often marked by complex pricing models.

Bitstamp’s straightforward fee model appeals to users who value predictable costs, but Kraken offers even greater flexibility across global markets with lower entry fees for active traders.

Kraken’s maker-taker rates start as low as 0.16% for makers and 0.26% for takers, undercutting Bitstamp’s standard 0.40% flat rate.

Kraken also boasts a much wider range of products, including futures and staking, under the same transparent pricing framework, giving users more ways to earn or trade without facing hidden charges or token-based incentives.

For traders focused on minimizing costs within a regulated, multi-asset environment, Kraken’s global fee structure and clear disclosures make it the stronger long-term option over Bitstamp.

Kraken 廣泛被視為業內最安全的加密貨幣平台之一。自成立以來，Kraken 從未發生導致客戶資金損失的保安事故，這是少數其他交易所能夠作出的保證。客戶可享有多層帳戶保障，包括使用密碼金鑰的雙重認證、PGP 電郵加密、設有範圍限制的細緻 API 金鑰權限、可設定的帳戶逾時、即時監察可疑活動、提幣白名單及主密鑰設定。

Kraken 於 2014 年率先推出儲備證明，並持續透過定期及可由獨立人士驗證的審計引領業界。這項加密程序讓客戶可以隨時親自查閱其帳戶餘額如何由真實資產作為支持。Kraken 亦持有 ISO/IEC 27001:2013 認證，符合 SOC 2 Type 2 審計要求，並營運一項穩健的公開漏洞獎勵計畫。

Bitstamp takes a conservative approach to security, storing approx. 95% of customer assets in offline cold wallets and keeping fiat balances 1:1 with trusted banking partners. The platform does not lend or rehypothecate customer funds, and assets are protected by multisignature wallets, withdrawal whitelisting, and insurance coverage for potential breaches.

The exchange enforces mandatory two-factor authentication (2FA) and real-time monitoring, both of which form the backbone of its user security model.

Bitstamp holds a Crypto Asset Service Provider (CASP) licence under the EU’s MiCA regulatory framework, reinforcing its compliance obligations across Europe. However, the platform experienced a major wallet hack in 2015, highlighting the need for stricter custody controls and transparency initiatives.

Kraken is the preferred platform for clients who value transparency and security assurance. Its longevity combined with its security labs team, ISO/IEC 27001 and SOC 2 certifications, support its reputation as one of the most time-tested and trusted exchanges in crypto.

While both exchanges have strong custody practices, Kraken’s proactive auditing and extensive record without lost user funds, make it the platform of choice for traders who want full transparency coupled with institutional-level safeguards.

Bitstamp offers extensive verification and transparency efforts, Kraken’s long-standing commitment to security continues to set it apart.

Kraken 以回應迅速且專業的客戶服務見稱，提供多個客服渠道以滿足不同用戶的需要。客戶可以使用真人客服提供的 24/7 線上客服、透過電郵提交請求，或在特定情況下直接致電與客服專員交談。

Kraken 的多語言客服團隊可以使用十多種語言為用戶提供協助，讓公司更有效地服務全球客戶群。

交易所亦在客戶滿意度方面獲得高度評價，並在 Customer Centricity World Series 中獲選為「最佳 AI 客戶體驗應用獎（歐洲）」得主。Kraken 專注於清晰度、同理心及解決問題的速度，持續令其客戶體驗在競爭激烈的市場中脫穎而出。

Bitstamp provides 24/7 customer support through email and an extensive self-service help center that covers account management, trading, and security topics.

The platform also offers live chat during business hours, giving users quick access to human assistance. Support is available in multiple languages, and verified users gain access to faster response times through dedicated service channels.

Bitstamp’s long-standing reputation for operational reliability is reflected in generally positive user feedback, though some reports mention significant customer support delays during periods of high trading activity.

Kraken offers access to hundreds of cryptocurrencies, frequently adding new listings and giving investors a broader range of assets and the opportunity for deeper diversification.

Bitstamp supports a far narrower selection of assets, which means fewer options for those looking to trade emerging projects or niche tokens.

Moreover, Kraken’s support of tokenised equities and ETFs via its xStocks offering, provides clients a pathway to both digital-asset and traditional-finance markets in a single platform.

For many users who prioritize flexibility and future-proofing their portfolio with both crypto and real-world assets, Kraken’s expansive and evolving asset list makes it the preferred choice over Bitstamp’s more streamlined, spot-only offering.

Kraken and Bitstamp cater to very different corners of crypto. Both platforms are respected, long-standing crypto exchanges known for reliability and regulatory compliance. But the key distinction lies in scope and innovation.

While Bitstamp maintains a streamlined platform focused on simplicity, Kraken offers a much wider ecosystem, including crypto staking, futures and margin trading, and institutional services, all underpinned by industry-leading transparency and Proof of Reserves verification.