Kraken 與 KuCoin：比較這些加密貨幣交易所

Choosing an exchange can shape your entire trading experience, from which assets you can access to how confident you feel about security, regulation, and support. With hundreds of platforms available, finding one that matches your comfort level is essential.

Kraken is a global brand with over a decade of experience and tens of millions of clients. Thanks to a variety of investment products and award-winning customer support, Kraken appeals to both beginner investors and expert traders.

KuCoin positions itself as a global exchange built for users who want access to a broad range of tokens, margin and futures trading, and automated trading tools.

However some users may prefer platforms with tighter regulatory alignment, simpler interfaces and higher customer service standards. This Kraken vs. KuCoin article will walk you through how the two crypto exchanges compare.

Kraken 於 2011 年在美國成立，是加密貨幣業界最早成立且最具規模的品牌之一。交易所於 Bitcoin 推出後不足兩年便正式成立，憑藉對安全、營運透明度及優質用戶體驗的高度重視，贏得全球認可。

目前，Kraken 為超過 190 個國家的逾 1,500 萬名客戶提供服務。Kraken 的產品由面向個人投資者的旗艦 Kraken 平台，以至透過 Kraken Pro 平台及 Kraken Desktop app 為進階及機構交易者提供的強大一站式交易平台，涵蓋多個範疇。

Kraken 的機構服務套件涵蓋現貨、槓桿、期貨市場、質押及場外交易，服務合資格客戶。Kraken 亦透過 Kraken 學習中心 大力投資教育，支援新手及經驗豐富的交易者。

Kraken 總部位於懷俄明州，並透過定期發布 Proof of Reserves 強調其對問責的承諾。這項做法早於 2014 年便由 Kraken 引入業界。Kraken 亦是首間在 Bloomberg Terminal 上市的加密貨幣交易所，有助於連繫傳統金融與數位資產。

憑藉在美國、加拿大、英國、歐盟等主要市場取得的監管牌照，以及協助處理 Mt. Gox 債權人申索等案件的經驗，Kraken 建立了穩定並符合規例的營運聲譽，成為尋求安全且持久的加密貨幣交易所人士信賴的平台。

Founded in 2017 by Michael Gan and Eric Don, KuCoin is a global cryptocurrency exchange that markets itself as “The People’s Exchange.” It has grown rapidly by focusing on broad asset availability and accessibility for retail traders worldwide.

KuCoin offers spot trading, margin trading, futures, staking, lending, trading bots, and various earn products across 1000+ cryptocurrency, including many small-cap and emerging tokens. The platform supports both beginner and advanced users, with features such as automated trading tools and passive income products that appeal to retail participants.

Indeed, KuCoin’s vast range of listed tokens has made it popular among traders seeking broader crypto exposure. Additionally, a user-friendly interface and low barriers to entry have resulted in strong adoption in emerging markets.

It should be noted that KuCoin’s offshore operations have resulted in regulatory scrutiny and enforcement action in certain jurisdictions, relating to its lack of proper registration. For users concerned with compliance, this may be a high-risk signal. Additionally, it is unavailable in the US and UK.

Traders consistently turn to Kraken for its focus on security, transparency and compliance—principles that have earned long-term trust from millions worldwide.

Where other exchanges emphasise breadth and experimentation, Kraken prioritizes stability, clear regulation and protection of client assets.

This disciplined approach has allowed it to build one of the industry’s strongest reputations for reliability and user confidence.

Kraken 的生態系旨在支援各種交易風格及不同經驗程度的用戶。你可以透過簡潔易用的流動 app 隨時隨地進行交易，或使用 Kraken Pro 的進階工具，包括詳細圖表、自定義訂單類型及即時市場數據。

平台支援所有用戶進行現貨交易；符合資格的地區亦可進行槓桿交易（槓桿最高達 5 倍）及期貨合約（槓桿最高達 50 倍）。機構及高淨值客戶可以透過 Kraken 的場外交易櫃枱及 Kraken Prime 服務使用更多服務。

除交易外，Kraken 亦提供加密貨幣質押，涵蓋超過 21 種資產；獎勵最高可達 17% 年化收益率，實際數額視乎代幣及網絡狀況而定。你可以直接透過平台質押 以太坊（ETH）、Solana (SOL) 及 Cardano (ADA) 等資產，賺取被動收益。

Kraken 亦透過 Krak 支援全球數碼支付。這項功能讓你可以免交易手續費發送加密貨幣或現金。

2024 年，Kraken 推出建基於 Optimism 的 SuperChain 的 Ink Layer-2 網絡，為中心化交易所與熱門 DeFi 協議之間提供順暢的連接。

如果你希望加深金融知識，Kraken 學習中心提供各類教育資源，涵蓋由區塊鏈基礎至進階交易策略的內容。

KuCoin offers an extensive range of trading products designed for both retail and advanced users. Alongside spot markets, it supports margin and futures trading with various contract types, including USDT and coin-margined perpetuals. The platform also features crypto staking and lending, as well as savings tools for users seeking yield-generation opportunities.

KuCoin’s suite of automated trading bots enables users to deploy strategies such as grid and futures bots without coding experience. KuCoin provides API access for tech-savvy developers and users to automate their trading, access real-time market data, and integrate with third-party platforms. The API supports spot, margin, and futures trading, and users can create API keys to connect their applications securely.

KuCoin's Web3 wallet gives users control over their private keys and access to DeFi, NFTs, and other Web3 applications.

This broad product mix makes KuCoin appealing to active traders who want flexibility and access to emerging crypto opportunities.

While KuCoin provides a vast range of trading tools, including margin, futures, automated bots, staking, lending and early-access token listings, this breadth comes with more operational complexity and regulatory unknowns.

In comparison, Kraken, presents a more refined product ecosystem; a streamlined spot market, regulated futures, staking, and support for U.S. stocks and ETFs, all underpinned by clear governance and institutional-level infrastructure.

Traders who value advanced features and oversight will find Kraken’s balanced approach more suited to scalable, long-term use than KuCoin’s high-feature but higher-risk environment.

客戶可在 Kraken 使用超過 600 種加密貨幣，包括 Bitcoin (BTC) 和 XRP (XRP) 等主要加密貨幣，以及各種山寨幣，從迷因幣到流動性質押代幣，一應俱全。

你亦可直接在 Kraken 應用程式交易超過 11,000 隻免佣金 ETF 及股票。合資格地區的客戶亦可投資xStocks，即這些股票的代幣化版本。
Kraken 支援以 10 種主要法定貨幣提款及充值，讓全球客戶可以快速便捷地為帳戶存入資金。

支援的法定貨幣包括：

• USD（美元）

• CAD（加拿大元）

• GBP（英鎊）

• EUR（歐元）

• JPY（日圓）

• AUD（澳元）

• CHF（瑞士法郎）

• ARS（阿根廷披索）

• MXN（墨西哥披索）

• BRL（巴西雷亞爾）

Kraken 亦支援 15 種穩定幣，包括 Tether (USDT)、USDC 及 USDG。

KuCoin supports a notably wide spectrum of digital assets, positioning it as a platform favoured by users seeking broad token access and niche altcoins.

KuCoin lists over 1,000 cryptocurrencies across spot and futures markets, including BTC, ETH and SOL, plus a large number of lower-cap and recently launched coins. It offers more than 1,300 trading pairs, reflecting its asset-breadth and market variety.

KuCoin also supports 50 fiat currencies including USD, EUR, AUD, INR, ARS, PHP and more, alongside its fiat on-ramp services such as Simplex, Banxa and OTC gateways, as well as support for 12 different stablecoins including USDT and USDC.

Although KuCoin provides a broader selection of cryptocurrencies, Kraken’s curated listings and regulated approach give clients confidence that the assets they trade have been vetted for quality and compliance.

From leading tech stocks such as Tesla and Apple, to liquid staking tokens and memecoins, Kraken not only supports the most popular assets across TradFi and crypto, but also provides powerful tools for trading these assets all within a single streamlined platform. Investors can trade stocks and ETFs, explore the latest cryptocurrencies, stake assets or even send money globally at zero cost.

Kraken 的交易量分級手續費模式分層清晰且透明，兼顧專業交易者及一般投資者的需要。

掛單手續費由 0.25% 起，吃單手續費為 0.40%；高交易量的個人及機構亦可享有折扣。訂閱 Kraken+ 後，合資格客戶在每月交易量達到指定上限前，更可完全免除這些手續費。

大部分加密貨幣及法定貨幣充值均可免費，惟部分充值方式及特定資產可能例外。Kraken 亦透過在交易確認前顯示所有手續費，進一步提升透明度，讓客戶事先清楚了解相關手續費，避免面對高昂的意外費用。

KuCoin maintains a competitive fee structure aimed at rewarding active traders and KCS token holders. Standard spot trading fees begin at 0.10% for both makers and takers, with reductions available through higher trading volumes or by using KCS to pay fees.

Futures trading fees are typically around 0.02% for makers and 0.06% for takers, with additional discounts for VIP users. Deposits are generally free, while withdrawal fees vary based on the asset and network.

KuCoin’s approach prioritizes flexibility and tiered incentives, making it one of the lower-cost options among major global exchanges.

While KuCoin offers attractive discounts and rewards for active traders, Kraken appeals to users who value transparent, predictable pricing without complex token-based incentives.

Kraken’s flat and clearly published fee structure makes it easier for traders to understand their true costs, with no need to hold an exchange token or meet high-volume thresholds to access competitive rates.

Combined with its regulated operations and consistent operational quality, Kraken provides a straightforward, trust-driven exchange for users who prefer stable pricing over tiered or promotional fee models.

Kraken 廣泛被視為業內最安全的加密貨幣平台之一。自成立以來，Kraken 從未發生導致客戶資金損失的保安事故，這是少數其他交易所能夠作出的保證。客戶可享有多層帳戶保障，包括使用密碼金鑰的雙重認證、PGP 電郵加密、設有範圍限制的細緻 API 金鑰權限、可設定的帳戶逾時、即時監察可疑活動、提幣白名單及主密鑰設定。

Kraken 於 2014 年率先推出儲備證明，並持續透過定期及可由獨立人士驗證的審計引領業界。這項加密程序讓客戶可以隨時親自查閱其帳戶餘額如何由真實資產作為支持。Kraken 亦持有 ISO/IEC 27001:2013 認證，符合 SOC 2 Type 2 審計要求，並營運一項穩健的公開漏洞獎勵計畫。

KuCoin implements multiple security measures, including multi-factor authentication, withdrawal whitelists, and regular Proof of Reserves audits verified by third-party firm Hacken. These audits show KuCoin maintains collateral ratios above 100% across major assets, helping reassure users that funds are backed 1:1.

However, the exchange has previously faced scrutiny over its regulatory standing and exposure to compliance risks, particularly in the U.S. market. In September 2020, KuCoin suffered a major hack that resulted in the theft of approximately $280 million worth of cryptocurrencies from its hot wallets.

Kraken’s approach to security and custody goes far beyond just technical safeguards, it is a key part of the company’s brand.

With a clean record of zero breaches since 2011, consistent Proof of Reserves audits, and adherence to strict regulatory standards, Kraken delivers institutional-grade protection for every user.

While KuCoin offers extensive verification and transparency efforts, Kraken’s long-standing commitment to security continues to set it apart.

Kraken 以回應迅速且專業的客戶服務見稱，提供多個客服渠道以滿足不同用戶的需要。客戶可以使用真人客服提供的 24/7 線上客服、透過電郵提交請求，或在特定情況下直接致電與客服專員交談。

Kraken 的多語言客服團隊可以使用十多種語言為用戶提供協助，讓公司更有效地服務全球客戶群。

交易所亦在客戶滿意度方面獲得高度評價，並在 Customer Centricity World Series 中獲選為「最佳 AI 客戶體驗應用獎（歐洲）」得主。Kraken 專注於清晰度、同理心及解決問題的速度，持續令其客戶體驗在競爭激烈的市場中脫穎而出。

KuCoin advertises 24/7 customer service through its online help centre. However, user-feedback is mixed, reviews frequently cite delayed response times, opaque support communications and problems with account or withdrawal issues.

Some users do report positive experiences, but the overall sentiment highlights customer support as a relative weak point for the crypto exchange.

Although KuCoin provides a broader selection of cryptocurrencies, Kraken’s curated listings and regulated approach give clients confidence that the assets they trade have been vetted for quality and compliance.

From leading tech stocks such as Tesla and Apple, to liquid staking tokens and memecoins, Kraken not only supports the most popular assets across TradFi and crypto, but also provides powerful tools for trading these assets all within a single streamlined platform. Investors can trade stocks and ETFs, explore the latest cryptocurrencies, stake assets or even send money globally at zero cost.

Kraken and KuCoin both cater to active traders but differ sharply in philosophy and track record. KuCoin prioritizes asset variety and trading flexibility, offering a vast range of cryptocurrencies, margin and futures products, and automated trading tools that appeal to users seeking high market exposure.

Kraken takes a more measured approach, focusing on security, regulatory compliance, and transparency. Its predictable fee model and reputation for trust make it a preferred choice for users who value stability and oversight, as well as token choice and high quality investment products.

Kraken offers a comprehensive platform for both individuals and institutions, with over 500 digital assets available, advanced trading features, and 24/7 multilingual support, Kraken is built for clients who want transparency, choice and long-term reliability. Meanwhile, KuCoin focuses on digital asset range, automation and market exposure.